Consumer Complaint (Faulty Product)

A Consumer Complaint letter regarding a faulty product.

Bind is a contract management platform for businesses and organisations. For contracts between individuals, we share our knowledge freely for everyone to use.

Free Consumer Complaint Letter Template

Use this free template as a starting point for your complaint about a faulty product. Copy and customise it to suit your situation.

CONSUMER COMPLAINT — FAULTY PRODUCT

Date: [Date]

From: [Your full name] [Your address] [Email] [Phone]

To: [Company name] [Customer service / complaints department] [Company address]

Dear [Sir/Madam / Customer Service Team],

RE: Complaint — Faulty [Product name], Order/Reference: [Order number]

I am writing to complain about a [Product name] purchased from [Store name / Website] on [Purchase date] for [Amount].

1. Product Details

  • Product: [Full product name and model]
  • Purchase date: [Date]
  • Purchase price: [Amount]
  • Order/receipt number: [Reference]
  • Payment method: [Card / Cash / Online payment]

2. Description of the Fault

[Describe the fault clearly — what is wrong, when you noticed it, how it affects the use of the product.]

3. Previous Contact

I previously contacted you about this matter on [Date] by [phone / email / in-store] and was told [summary of response, if any].

4. Consumer Rights

Under consumer protection law, goods must be of satisfactory quality, fit for purpose, and as described. The product I received does not meet these standards because [explain why].

5. Resolution Requested

I request the following resolution:

  • A full refund of [Amount]
  • A replacement product
  • A repair at no cost to me

6. Deadline

I expect a response within [14] days of the date of this letter. If I do not receive a satisfactory response, I will consider escalating this matter to [relevant consumer protection body / small claims court].

I have enclosed copies of [receipt / photographs of the fault / previous correspondence] for your reference.

Yours faithfully,

[Your name] [Your signature]

This is a basic template provided for informational purposes. For a professionally generated and legally tailored document, use Bind's contract automation platform.

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MSA - Acme Corporation
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Master Service Agreement
This Master Service Agreement (this “Agreement”) is entered into as of Effective Date (the “Effective Date”), by and between Bind Technologies, Inc., a Delaware corporation (“Provider”), and Customer Name, a Entity Type (“Customer”).
1. Services and License
1.1 License Grant. Subject to the terms and conditions of this Agreement, Provider hereby grants to Customer a non-exclusive, non-transferable right to access and use Provider's contract management platform (the “Platform”) during the Term solely for Customer's internal business purposes.
1.2 Scope of Use. Customer may permit up to Number of Users authorized users to access the Platform. The Platform includes functionality for Service Description.
2. Term and Termination
2.1 Term. This Agreement shall commence on the Effective Date and continue for an initial period of Initial Term (the “Initial Term”). Following the Initial Term, this Agreement shall automatically renew for successive one (1) year periods unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
2.2 Termination for Cause. Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice thereof.
3. Fees and Payment
3.1 Fees. Customer shall pay Provider an annual subscription fee of Annual Fee (the “Subscription Fee”), payable annually in advance within Payment Terms of the invoice date.
3.2 Late Payment. Any amounts not paid when due shall bear interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law.
4. Limitation of Liability
4.1 Exclusion of Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT.
5. Confidentiality
5.1 Confidential Information. Each party agrees to hold in confidence all Confidential Information of the other party disclosed under this Agreement. “Confidential Information” means any non-public technical or business information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
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MSA - Acme Corporation
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Master Service Agreement
This Master Service Agreement (this “Agreement”) is entered into as of February 1, 2026 (the “Effective Date”), by and between Bind Technologies, Inc., a Delaware corporation (“Provider”), and Acme Corporation, a Delaware corporation (“Customer”).
1. Services and License
1.1 License Grant. Subject to the terms and conditions of this Agreement, Provider hereby grants to Customer a non-exclusive, non-transferable right to access and use Provider's contract management platform (the “Platform”) during the Term solely for Customer's internal business purposes.
1.2 Scope of Use. Customer may permit up to twenty-five (25) authorized users to access the Platform. The Platform includes functionality for AI-assisted contract drafting, automated redline negotiation, and contract lifecycle management.
2. Term and Termination
2.1 Term. This Agreement shall commence on the Effective Date and continue for an initial period of twelve (12) months (the “Initial Term”). Following the Initial Term, this Agreement shall automatically renew for successive one (1) year periods unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
2.2 Termination for Cause. Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice thereof.
3. Fees and Payment
3.1 Fees. Customer shall pay Provider an annual subscription fee of Twenty-Four Thousand Dollars ($24,000) (the “Subscription Fee”), payable annually in advance within thirty (30) daysforty (40) days of the invoice date.
3.2 Late Payment. Any amounts not paid when due shall bear interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law.
4. Limitation of Liability
4.1 Exclusion of Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT.
4.2 Liability Cap. Notwithstanding the foregoing, Provider's total aggregate liability under this Agreement shall not exceed the fees actually paid by Customer in the twelve (12) months preceding the claim.
5. Confidentiality
5.1 Confidential Information. Each party agrees to hold in confidence all Confidential InformationConfidential Information that is clearly marked as “Confidential” of the other party disclosed under this Agreement. “Confidential Information” means any non-public technical or business information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
FileView
Master Service Agreement
This Master Service Agreement (this “Agreement”) is entered into as of February 1, 2026 (the “Effective Date”), by and between Bind Technologies, Inc., a Delaware corporation (“Provider”), and Acme Corporation, a Delaware corporation (“Customer”).
1. Services and License
1.1 License Grant. Subject to the terms and conditions of this Agreement, Provider hereby grants to Customer a non-exclusive, non-transferable right to access and use Provider's contract management platform (the “Platform”) during the Term solely for Customer's internal business purposes.
1.2 Scope of Use. Customer may permit up to twenty-five (25) authorized users to access the Platform. The Platform includes functionality for AI-assisted contract drafting, automated redline negotiation, and contract lifecycle management.
2. Term and Termination
2.1 Term. This Agreement shall commence on the Effective Date and continue for an initial period of twelve (12) months (the “Initial Term”). Following the Initial Term, this Agreement shall automatically renew for successive one (1) year periods unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
2.2 Termination for Cause. Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice thereof.
3. Fees and Payment
3.1 Fees. Customer shall pay Provider an annual subscription fee of Twenty-Four Thousand Dollars ($24,000) (the “Subscription Fee”), payable annually in advance within thirty (30) days of the invoice date.
3.2 Late Payment. Any amounts not paid when due shall bear interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law.
4. Limitation of Liability
4.1 Exclusion of Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT.
5. Confidentiality
5.1 Confidential Information. Each party agrees to hold in confidence all Confidential Information of the other party disclosed under this Agreement. “Confidential Information” means any non-public technical or business information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
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Status
Type
Value
Acme Corp MSA
Signed
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$24,000
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GlobalCo SaaS Agreement
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$72,000
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